On-Site IT Support Analyst

The role

You will provide on-site IT support to attorneys and staff at the Los Angeles office. You will troubleshoot hardware, software and peripheral issues and act as the local representative of the national IT department.

What you will do

• Image and deploy computer equipment for new hires, following standard procedures.
• Collect and track equipment from departed end users.
• Support video conferencing and on-site A/V systems.
• Install, configure and troubleshoot software, including document management, Microsoft Office, remote conferencing and financial systems.
• Coordinate user requirements with regional supervisors, management and other IT teams.
• Build service relationships with attorneys and staff.
• Evaluate and record tickets for hardware, software and incident requests.
• Follow organizational change management processes.
• Perform special duties, tasks or projects as required.

Required qualifications

• At least 2 years in technical support on IT hardware, software and desktop peripherals.
• Experience with Windows 10 and Windows 11.
• Experience with Microsoft Office 365, with strong Outlook skills.
• Experience with Active Directory and Azure AD.
• Experience with Zoom Rooms and Microsoft Teams.
• Experience with VPN, remote access and cloud network access.
• Experience with virtual desktop environments and cloud or on-prem telephony.
• Experience with desktop imaging and BIOS controls.
• Experience with LAN and SD-WAN support.
• At least 3 years working in ITSM and ITIL environments.
• Ability to lift and move items up to 50 lbs.
• Bachelor's degree in Computer Science, Information Security or a related field, or equivalent work experience.

Nice to have

• Experience in system operations and/or administration.
• Prior law firm experience.
• Certifications in CompTIA A+, CompTIA Network+, MCDST or HDI Support Center Analyst.
• ITIL4 certification (in-house training is available).

Benefits

• 401(k) retirement savings plan with match.
• Medical, dental and vision insurance.
• Disability and life insurance.
• Generous PTO plan.
• Discretionary bonuses.
• Ample opportunities for professional development and advancement.
• Access to corporate discount plans.

Before you apply

• The firm participates in E-Verify and confirms work authorization for all new hires.

About the company

Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices. It is recognized among the top 100 law firms by The American Lawyer.