Knowledge Management (KM) Automation Specialist

The role

You will design, build and maintain document and workflow automation solutions for attorneys and firm staff. You will use low-code/no-code platforms and document automation tools to streamline legal and business processes across the firm.

What you will do

• Work with stakeholders to understand their pain points and find opportunities for document generation and workflow automation.
• Design, build and maintain document automation solutions using Avvoka or similar platforms.
• Develop workflow automations using low-code/no-code tools such as Bryter and Microsoft Power Platform.
• Lead automation projects from requirements gathering through deployment and ongoing maintenance.
• Identify ways to integrate generative AI capabilities, such as Harvey AI features, into automations.
• Create training materials and user guides, and lead training for users during and after launch.
• Document each solution, including technical specifications and process maps, and track usage metrics and KPIs.
• Promote knowledge management and innovation, and support firm attorneys and employees on automation best practices.
• Work with other departments and KM colleagues to improve the experience of attorneys and staff.
• Stay current on knowledge management, legal technology and automation tools, and share relevant information within the firm.

Required qualifications

• Hands-on experience building automations using low-code/no-code platforms, including Bryter and Microsoft Power Platform.
• Experience with document automation platforms such as Avvoka, HotDocs, Contract Express or similar.
• Strong understanding of legal workflows, document types and business processes in law firms.
• Ability to build relationships and work collaboratively with internal clients.
• Familiarity with design thinking.
• Strong project management and critical thinking skills.
• Excellent communication skills, including explaining technical concepts to non-technical audiences.
• Experience with prompt engineering and identifying generative AI use cases.
• Advanced knowledge of SharePoint Online, Microsoft 365 and Power Platform (Power Automate, Power Apps, Power BI), and iManage Cloud.
• At least 3 years of experience in automation design and development in a law firm or professional services setting.
• Bachelor's degree or equivalent experience.

Nice to have

• Direct experience building document and workflow automations in a legal environment.
• An advanced degree or certification in a relevant field such as legal technology, information systems or business administration.

Benefits

• 401(k) retirement savings plan with match.
• Medical, dental and vision coverage.
• Disability and life insurance.
• Generous PTO plan.
• Ample opportunities for professional development and advancement.
• Access to corporate discount plans.

Before you apply

• Wilson Elser accepts submissions from recruitment agencies only with an active, signed fee agreement, through its Recruitment Agency Portal.
• The firm participates in E-Verify and checks work authorization for all new hires.

About the company

Wilson Elser is a national law firm with more than 1,400 attorneys across 46 offices. It is recognized among the top 100 law firms by The American Lawyer.