Jr Service Representative - Seattle, WA

The role

You will serve as the field contact for WithMe's printing and coffee equipment at customer sites. You will install, service and maintain equipment and make sure customers have a smooth experience.

What you will do

• Provide courteous, high-quality customer service during site visits.
• Install, program, calibrate and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work with coffee equipment manufacturers by phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your region to deliver products, perform preventative maintenance and change water filters.
• Support wireless printer stations and set up solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate with the Operations and Client Experience teams.

Required qualifications

• Located in Seattle, WA.
• At least 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-focused mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Valid driver's license and ability to operate a motor vehicle and travel regionally.
• Ability to lift 65–90 lbs (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching and reaching.
• Self-motivated, detail-oriented and committed to high-quality service.
• Willingness to learn new systems, equipment and processes.

Nice to have

• Interest in coffee and/or printing technology.

Benefits

• 100% remote work environment for most roles.
• Employee equity.
• Comprehensive health, dental and vision coverage.
• Life and disability plans.
• Retirement plan with company match.
• FSA and HSA accounts.
• Competitive paid time off.
• Annual training and education allowance.
• Annual bonus opportunity.
• Occasional in-person team events.

Before you apply

• Interviews may be audio and/or video recorded, with consent requested. Candidates who decline can still take part, but the evaluation may be limited or add steps.

About the company

WithMe, Inc. delivers technology-powered amenities through its PrintWithMe and SipWithMe brands to apartment buildings, coffee shops and co-working spaces. It is a remote-first company operating in all 50 states.