Withmeinc
Jr Service Representative - Dallas, TX
Dallas, TX. Posted a month ago
The role
You will make deliveries, service calls and site visits for WithMe's printing and coffee solutions in Dallas, TX. You will install, maintain and repair equipment, and act as the face of the company to customers.
What you will do
- Provide courteous customer service during site visits.
- Install, program, calibrate and maintain bean-to-cup coffee equipment.
- Work with coffee equipment manufacturers by phone or video to repair machines in the warehouse and at client sites.
- Visit client locations to deliver products, perform preventative maintenance and change water filters.
- Support wireless printer stations and implement solutions for new customers.
- Maintain accurate inventory of parts and tools.
- Collaborate with Operations and Client Experience teams.
Required qualifications
- Located in Dallas, TX.
- At least 1 year of experience in a customer-facing or field service role.
- Strong communication skills and a customer-obsessed mindset.
- Mechanical aptitude; basic plumbing knowledge or willingness to learn.
- Valid driver's license and ability to operate a motor vehicle.
- Ability to travel regionally.
- Ability to lift 65 to 90 lbs. with assistance and perform standing, sitting, squatting, crouching and reaching.
- Self-motivated, detail-oriented and committed to high-quality service delivery.
- Willingness to learn new systems, equipment and processes.
Nice to have
- Interest in coffee and/or printing technology.
Benefits
- Employee equity.
- Comprehensive health, dental, vision, life and disability coverage.
- Retirement plan with company match.
- FSA and HSA accounts.
- Competitive paid time off.
- Annual training and education allowance.
- Annual bonus opportunity.
Before you apply
- Interviews may be audio and/or video recorded, with consent requested.
About the company
WithMe, Inc. delivers technology-powered printing and specialty coffee amenities to multifamily, coworking and other business locations. It is a remote-first company that operates in all 50 states.