Technical Account Manager

The role

You will plan and carry out strategies that drive adoption and use of the Wiz platform by the company's largest customers. You will act as the technical advisor and main technical contact for a book of up to 10 strategic customers.

What you will do

• Serve as a trusted technical advisor through the customer's Wiz deployment, configuration and operationalization
• Act as the primary technical contact for your book of customers via email, Slack and support tickets
• Help customers build success plans with measurable goals aligned to security and compliance objectives
• Drive and track customer business goals and report progress to Wiz and customer stakeholders, including QBRs and executive briefings
• Capture feature requests and adoption blockers and work with Product and Engineering on priorities and alternatives
• Manage up to 10 strategic customers, identify expansion opportunities, document risks and secure renewals with sales
• Partner across teams to improve processes, help other TAMs with escalations, mentor team members and write documentation
• Take part in industry events as a cloud security thought leader

Required qualifications

• B.S. degree in Computer Science, Engineering or a similar field, or equivalent practical experience
• 5-8 years of experience in technical customer-facing roles supporting a cloud or cloud-security product
• Expert understanding of cloud services and architecture of at least 2 cloud providers (AWS, GCP, Azure or OCI)
• Practical experience deploying and operating containerization technologies (Docker, Kubernetes) and their security considerations
• Practical experience with DevOps technologies (CI/CD, version control, Infrastructure as Code) and their security implications
• Experience with Linux and Windows operating system security concepts and troubleshooting
• Experience managing a book of business with 5+ complex enterprise or strategic customers

Nice to have

• Security certifications (such as CISSP, CCSP) and experience with complex cloud-security challenges
• Advanced cloud provider certifications (such as Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
• Deep familiarity with cloud-security best practices, advanced threat models and complex CNAPP use cases
• Experience building executive-level relationships with enterprise or strategic clients
• Exceptional problem-solving skills for highly complex technical issues
• Advanced ability to use data and systems (such as CRM and log analysis tools) to monitor customer health and trends
• Ability to manage nebulous responsibilities while developing new processes
• Willingness to work across multiple communication channels to assist customers
• Exceptional communication and interpersonal skills, including with C-suite executives

Before you apply

• You must have the legal right to work in the country where the position is based
• This role does not offer visa sponsorship

About the company

Wiz is a fast-growing security startup that secures cloud and AI applications by connecting code, cloud and runtime into a shared context. It is now powered by Google and its platform is used by over 65% of the Fortune 100.