Technical Account Manager (Mid-Atlantic)

The role

You will act as a trusted technical advisor for a book of customers using the Wiz cloud security platform. You will guide them from onboarding through adoption, renewal and expansion, and act as the bridge between customers and internal teams.

What you will do

• Serve as the primary technical contact for your book of customers
• Guide customers through deployment, configuration and operationalization of Wiz
• Help customers build success plans with measurable goals
• Drive adoption, business value and customer satisfaction
• Report progress to Wiz and customer stakeholders in executive briefings and QBRs
• Capture customer needs and feature requests and work with Product and Engineering
• Manage a book of up to 15 customers
• Identify expansion opportunities and help secure renewals with sales
• Identify and act on risks such as churn and tenant health
• Mentor associate TAMs and build documentation

Required qualifications

• B.S. in Computer Science, Engineering or a similar field, or equivalent experience
• 5 years in technical customer-facing roles supporting cloud or cloud-security products
• Experience with cloud services and architecture of at least one cloud provider (AWS, GCP, Azure or OCI)
• Familiarity with containers (Docker, Kubernetes) and their security considerations
• Familiarity with DevOps: CI/CD, Infrastructure as Code and version control
• Familiarity with Linux and Windows operating system concepts
• Excellent communication, interpersonal and problem-solving skills

Nice to have

• 8 years of experience in technical customer-facing roles
• Cloud provider certification
• Security certification or professional cloud-security experience
• Familiarity with cloud-security best practices, threat models and CNAPP use cases
• Familiarity with operating system runtime sensing
• Experience managing a book of business with 5-10+ customers
• Experience building relationships with enterprise clients and exceeding performance targets
• Experience using CRM or log analysis tools to monitor customer health
• Ability to navigate ambiguous responsibilities and refine the TAM role

Benefits

• Base salary, bonus and equity
• Benefits (details at Google)

Before you apply

• Applicants must have the legal right to work in the country where the position is based
• This role does not offer visa sponsorship

About the company

Wiz is a cloud and AI security company that secures cloud and AI applications by connecting code, cloud and runtime. It is now powered by Google and says it is trusted by over 65% of the Fortune 100.