Senior Technical Account Manager, ANZ

The role

You will plan and carry out strategies to drive customer adoption and use of the Wiz platform. You will guide customers from onboarding to day-to-day use and act as the link between customers and the Wiz product, support and sales teams.

What you will do

• Provide customers with expert guidance on deployment and operational best practices, and help establish a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions or escalations, working with Support, Product Management and other teams.
• Build trusted advisor relationships with customer stakeholders from practitioners to C-level, focused on adoption, retention and satisfaction.
• Help customers develop Success Plans with critical goals and key performance indicators, and guide them in reaching those goals.
• Measure customers' achievement of key performance indicators and report them internally and externally.
• Advocate for customer needs across departments such as product management and support, and share insights on new Wiz features.
• Identify opportunities to expand Wiz usage across the customer's organisation.

Required qualifications

• At least 6 years of experience in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
• Bachelor's degree in Computer Science, Engineering or a similar field, or equivalent practical experience.
• Strong understanding of cloud services, architectures and security best practices.
• CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer).
• Experience with container technologies (Docker, Kubernetes) and their security considerations.

Nice to have

• Experience building and maintaining relationships with enterprise clients, driving customer success and exceeding performance targets.
• Experience troubleshooting complex technical issues and driving resolution.
• Excellent communication and interpersonal skills, engaging stakeholders at all levels of an organisation.

Before you apply

• You must have the legal right to work in the country where the position is based.
• This role does not offer visa sponsorship.

About the company

Wiz secures cloud and AI applications by connecting code, cloud and runtime into one shared context. The company is now powered by Google and says it is trusted by over 65% of the Fortune 100.