Technical Account Manager, ANZ

The role

You will plan and carry out strategies that drive customer adoption and use of the Wiz platform. You give technical guidance to customers from onboarding to operationalisation, and act as the bridge between customers and the Wiz teams.

What you will do

• Provide expert guidance on deployment and operational best practices, and help establish a Wiz Center of Excellence
• Serve as the primary Wiz liaison for technical questions or escalations
• Develop trusted advisor relationships with customer stakeholders from practitioners to C-level
• Help customers develop Success Plans with critical goals and key performance indicators
• Measure customers' achievement of key performance indicators and report them internally and externally
• Advocate for customer needs across product management, support and other departments
• Identify opportunities to expand Wiz usage across the customer's organisation

Required qualifications

• Minimum of 4 years of experience in technical customer-facing roles
• Bachelor's degree in Computer Science, Engineering or similar field, or equivalent practical experience
• Strong understanding of cloud services, architectures and security best practices
• CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Experience with container technologies (Docker, Kubernetes) and their security considerations

Nice to have

• Experience building and maintaining relationships with enterprise clients, driving customer success and exceeding performance targets
• Experience troubleshooting complex technical issues and driving resolution
• Excellent communication and interpersonal skills with stakeholders at all levels of an organisation

Before you apply

• Applicants must have the legal right to work in the country where the position is based
• This role does not offer visa sponsorship

About the company

Wiz secures cloud and AI applications by connecting code, cloud and runtime into a single shared context, and is now powered by Google. It says it protects over 65% of the Fortune 100.