Senior Solutions Support Engineer

The role

You will give expert technical support for the Wiz cloud security platform, working on customer issues across AWS, Azure and GCP. The role includes troubleshooting, vulnerability and threat analysis, and building AI-driven automation to scale support.

What you will do

• Investigate and resolve customer technical issues across cloud security platform areas
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI and SaaS platforms
• Diagnose workload scanning and runtime security issues
• Analyze vulnerability findings, triage false positives and validate detection accuracy
• Support shift-left security workflows including CI/CD scanning and IaC security
• Design and implement automation using AI agents and agentic workflows
• Participate in on-call rotation for after-hours, holiday and weekend support

Required qualifications

• 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role
• 2+ years working with cloud platforms (AWS, Azure, GCP) including IAM, networking and core compute/storage services
• 1+ years of hands-on experience deploying, managing and troubleshooting production Kubernetes clusters and containerized applications
• Strong understanding of cloud security fundamentals: identity and access management, network segmentation, compliance frameworks and security posture assessment
• Experience reading and debugging code in one or more of: Python, Shell, JavaScript/JSON, Java, Go or Terraform/HCL
• Proficiency with command-line tools and Linux operating system environments
• Familiarity with the current AI landscape, including LLM architectures and integration of AI-driven tooling

Nice to have

• Experience with vulnerability management, SBOM/SCA analysis or CVE triage workflows
• Hands-on experience with threat detection, runtime security or SIEM/SOAR integrations
• Experience building or supporting agentic workflows, RAG architectures or AI-powered automation
• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation, Helm) and CI/CD pipelines
• Experience with GraphQL or REST API debugging and integration
• Background in compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA)
• Experience with ServiceNow, Jira or Zendesk in a support engineering context

Before you apply

• Applicants must have the legal right to work in the country where the position is based
• This role does not offer visa sponsorship

About the company

Wiz is a cloud and AI security company that secures cloud and AI applications by connecting code, cloud and runtime into a shared context. The posting says it is powered by Google and serves over 65% of the Fortune 100.