Manager of Applied AI, Solutions Support Engineering

The role

You will lead a team of internal tool and automation developers who build support tools for Wiz's technical support organization. You will also write and review code yourself, and own the Zendesk platform and its integrations with Salesforce and ServiceNow.

What you will do

• Lead, mentor and guide an AI-first team of internal tool and automation developers.
• Schedule and run sprints in Jira, managing epics and defects.
• Own the tooling and automation roadmap for the technical support experience.
• Write, review and ship code in Python, TypeScript/JavaScript and Apex.
• Use AI models and coding tools such as Gemini and Claude Code to build tools and automate ticket triage and resolution.
• Own the administration, architecture and custom development of the Zendesk platform.
• Build custom integrations and workflows across ServiceNow and Salesforce.
• Lead development of internal support tooling, including ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom and PagerDuty.
• Maintain cloud infrastructure on Google Cloud Platform for support tools and automations.
• Work with Support leadership, frontline engineers, Product and the CTO team to find workflow bottlenecks.

Required qualifications

• 2+ years leading or managing a team of internal tool developers, automation engineers or systems developers.
• 5+ years hands-on development building internal tools, backend services, APIs and web applications in Python and TypeScript/JavaScript.
• Hands-on Zendesk and Salesforce administration and development, including Apex code.
• Experience deploying and maintaining cloud services on GCP, AWS or Azure.
• Hands-on experience using AI models, APIs, prompt engineering and AI-assisted coding tools.
• Experience with Terraform, Docker, Git and CI/CD pipelines.
• Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Nice to have

• Experience connecting AI tools to internal systems using Model Context Protocol servers.
• Experience building custom UI components and integrations across Zendesk, Salesforce and ServiceNow.
• Track record of building productivity tools such as Chrome or VS Code extensions.
• Experience building ticket routing, scheduling and team availability tools.
• Familiarity with Slack, Jira, Zoom and BI reporting pipelines.
• Prior customer-facing technical support experience, preferably at a B2B technology company.

Benefits

• Base salary, bonus and equity.
• Benefits, with details available at Google.

Before you apply

• Applicants must be U.S. persons under EAR part 772 and ITAR 120.15 and reside in the contiguous United States.
• Applicants must have the legal right to work in the country where the position is based.
• This role does not offer visa sponsorship.

About the company

Wiz is a fast-growing cloud security company that is now powered by Google. It secures cloud and AI applications for customers including over 65% of the Fortune 100.