Technical Account Manager

The role

As a Technical Account Manager, you will plan and carry out strategies to drive customer adoption and use of the Wiz platform. You will give customers strategic and hands-on technical guidance from onboarding to operationalization, and act as the bridge between customers and the Wiz teams.

What you will do

• Provide expert guidance on deployment and operational best practices, and help set up a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions and escalations.
• Build trusted advisor relationships with customer stakeholders, from practitioners to C-level.
• Help customers develop Success Plans with goals and key performance indicators, and measure and report progress.
• Identify and resolve technical issues and escalations with Engineering and Support.
• Advocate for customer needs across Product Management, Support and other departments.
• Work with Sales and Renewal teams to secure contract renewals and find expansion opportunities.
• Keep up to date on the Wiz platform, cloud security threats and the Wiz partner ecosystem.

Required qualifications

• 3+ years of experience in technical customer-facing roles, such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support or Customer Success Engineer.
• Strong understanding of cloud services, architectures and security best practices.
• Familiarity with container technologies (Docker, Kubernetes) and their security considerations.
• Strong problem-solving skills for complex technical issues.
• Proven track record of building relationships with enterprise clients and exceeding performance targets.
• Excellent communication and interpersonal skills with stakeholders at all levels.
• B.S. in Computer Science, Engineering or similar field, or equivalent experience.
• Fluency in Italian and English.

Nice to have

• CSP level certifications, such as Certified Solutions Architect or Certified DevOps Engineer.

Before you apply

• Applicants must have the legal right to work in the country where the position is based.
• This role does not offer visa sponsorship.

About the company

Wiz is a cloud and AI security company, now powered by Google. Its platform connects code, cloud and runtime into a shared context and is used by over 65% of the Fortune 100.