Solutions Support Engineer - US East

Remote - USA. Posted 16 days ago

The role

You will provide technical support to customers using the Wiz product. You will troubleshoot and solve customer issues, escalate cases when needed, and build automated solutions that scale support using coding and scripting.

What you will do

Provide technical customer support for the Wiz product
Own, troubleshoot and solve customer technical issues
Identify cases that need technical or strategic escalation
Create, maintain and coordinate incident management requests to product or engineering
Design and implement solutions that scale support through automation
Take part in on-call rotation for after-hours, holiday and weekend support

Required qualifications

Comfortable working 9-6 EST
5+ years of hands-on technical experience in customer support, technical support, system administration or a related customer-facing role
2+ years of experience with cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying and managing production-grade Kubernetes clusters and custom applications
Experience reading or debugging code in Java, Python, Shell, JavaScript or JSON
Proficiency with command-line tools and Linux environments
Meets EAR part 772 and ITAR 120.15 definition of a U.S. person and resides in the contiguous United States

Nice to have

Experience with DevOps technologies
Familiarity with REST APIs or GraphQL
Knowledge of basic web technologies (HTTP, HTML, DNS)
Understanding of networking fundamentals (TCP/IP, routing, VPNs, VLANs, peering, load balancing)
Understanding of relational databases

Benefits

Bonus
Equity
Benefits (details at Google)

Before you apply

Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person
Must have the legal right to work in the US without visa sponsorship
This role does not offer visa sponsorship
Must reside in the contiguous United States
On-call rotation is part of the job

About the company

Wiz is a fast-growing security company that helps teams secure cloud and AI applications. It is now powered by Google and serves over 65% of the Fortune 100.