Technical Account Manager, Southeast

The role

As a Technical Account Manager, you will plan and carry out strategies that drive customer adoption and use of the Wiz platform. You will give strategic and technical guidance from onboarding through renewal and expansion, and act as the bridge between customers and internal teams.

What you will do

• Serve as a trusted technical advisor on the customer's Wiz journey
• Guide customers through deployment, configuration and operationalization of Wiz
• Act as the primary technical contact for a book of up to 15 customers
• Build success plans with measurable goals that align with customer security and compliance objectives
• Drive adoption, business value realization and customer satisfaction
• Identify expansion opportunities and help secure renewals with sales and renewals teams
• Identify and act on customer risks such as satisfaction, churn and renewal
• Report progress to customer and Wiz stakeholders through QBRs and executive briefings
• Capture customer feature requests and work with Product and Engineering on priorities
• Mentor associate TAMs and develop documentation and technical subject-matter expertise

Required qualifications

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product
• B.S. in Computer Science, Engineering or similar field, or equivalent experience
• Strong understanding of cloud services and architecture of at least one CSP (AWS, GCP, Azure or OCI)
• Familiarity with cloud-security best practices, common threat models and CNAPP use cases
• Familiarity with Docker, Kubernetes and their security considerations
• Familiarity with DevOps technologies such as CI/CD, Infrastructure as Code and version control
• Familiarity with Linux and Windows operating system concepts and runtime sensing
• Strong problem-solving skills for complex technical issues across internal and external teams
• Proven track record managing a book of business with 5-10+ customers
• Proven track record building relationships with enterprise clients and exceeding performance targets
• Ability to use data and systems such as CRM and log analysis tools to monitor customer health
• Excellent communication and interpersonal skills with stakeholders at all levels

Nice to have

• CSP certification, such as Certified Solutions Architect or Certified DevOps Engineer
• Security certification or experience helping organizations address cloud-security challenges

Benefits

• Base salary, bonus and equity
• Benefits, with details available at Google

Before you apply

• You must have the legal right to work in the country where the position is based
• This role does not offer visa sponsorship
• Your recruiter can share the specific salary range for your preferred location during hiring

About the company

Wiz is a fast-growing security company that helps teams secure cloud and AI applications. It is now powered by Google and works with over 65% of the Fortune 100.