Technical Account Manager (Central)

The role

You will be a technical advisor and primary technical contact for a book of up to 15 customers using the Wiz cloud security platform. You will drive adoption, business value and customer satisfaction, from onboarding through renewal and expansion.

What you will do

• Serve as a trusted technical advisor for customers through their Wiz journey
• Guide customers through deployment, configuration and operationalization of Wiz
• Serve as primary technical contact for your customers via email, meetings, Slack and support tickets
• Help customers build success plans with measurable goals
• Drive adoption, business value realization and customer satisfaction
• Report progress to Wiz and customer stakeholders, including QBRs and executive briefings
• Capture customer needs, feature requests and adoption blockers, and work with Product and Engineering
• Manage a book of up to 15 customers, supporting renewals and expansion with sales
• Identify and act on risks such as churn, satisfaction and renewal risk
• Help build and scale the TAM organization and mentor associate TAMs

Required qualifications

• 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product
• B.S. in Computer Science, Engineering or similar field, or equivalent experience
• Ability to navigate nebulous job responsibilities
• Strong understanding of cloud services and architecture of at least one CSP (AWS, GCP, Azure or OCI)
• Familiarity with cloud-security best practices, threat models and CNAPP use cases
• Familiarity with containers (Docker, Kubernetes) and their security considerations
• Familiarity with DevOps technologies: CI/CD, Infrastructure as Code, version control
• Familiarity with Linux and Windows operating system concepts
• Strong problem-solving skills across complex technical issues
• Proven track record managing a book of business with 5-10+ customers
• Ability to use data and systems such as CRM and log analysis tools to monitor customer health
• Excellent communication and interpersonal skills with stakeholders at all levels

Nice to have

• CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
• Security certification or experience helping organizations address cloud-security challenges

Benefits

• Base salary, bonus and equity
• Benefits (details at Google)

Before you apply

• Visa sponsorship is not offered for this role
• Applicants must have the legal right to work in the country where the position is based

About the company

Wiz is a fast-growing cloud and AI security company that connects code, cloud and runtime into one shared context. It is now powered by Google and secures over 65% of the Fortune 100.