Customer Service Representative

The role

You will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and make sure each customer gets prompt, professional help.

What you will do

• Answer inbound service and supply calls from customers about copier and printer equipment.
• Process and track supply orders, including toner and maintenance kits.
• Create and dispatch service tickets to field technicians based on urgency and location.
• Provide basic troubleshooting over the phone to help customers resolve minor issues.
• Maintain accurate records of customer interactions and service history in the system.
• Follow up to confirm customer satisfaction and timely resolution of all requests.
• Monitor incoming low toner notifications from various cloud systems.

Required qualifications

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Strong verbal and written communication skills with a professional phone manner.
• Ability to multitask, stay organized, and handle high call volumes.
• Proficient with Microsoft Office and CRM or dispatch software.
• Positive attitude and a team player.

Nice to have

• Some college.
• Experience in office equipment, copier, or related technology industries.
• Experience with e-automate or similar software.

Benefits

• Certifications and on-the-job training provided.
• Career development and opportunities for promotion.

About the company

WiZiX Technology Group, Inc. is a provider of office equipment and technology solutions in California and Nevada. It offers copiers, printers, scanners, VoIP phone systems, managed print services, document management systems, and EV charging stations.