Provider Growth & Success Manager (Ohio)

The role

You will support childcare providers across their full lifecycle, from onboarding and launch to growth and expansion. The role combines customer success, business coaching, licensing support and enrollment growth, with regular in-person visits and trainings across the region.

What you will do

• Support providers from onboarding and launch through ongoing growth and expansion
• Coach providers on pricing, budgeting, financial planning and staffing
• Guide providers through state licensing requirements, inspections and compliance
• Lead onboarding and training on the Wonderschool platform and tools
• Support enrollment pipelines, local marketing and parent engagement
• Conduct regular in-person visits and host trainings and workshops across the region
• Maintain accurate provider records in internal systems
• Partner with Sales, Support, Product and Engineering to improve provider experience
• Surface field trends to inform product and process improvements

Required qualifications

• 3+ years in customer success, onboarding, account management, business consulting or similar roles
• Experience working with small business owners or entrepreneurs
• Background in management consulting, strategy or operations roles
• Experience in marketplaces, SaaS or platform-based business models
• Familiarity with regulated industries such as healthcare, education or financial services
• Experience with CRM and analytics tools such as HubSpot or Salesforce
• Track record of driving measurable business outcomes across a portfolio
• Willingness and ability to travel regularly within the region
• Must be located in Ohio

Nice to have

• Experience working in regulated industries such as childcare, education or healthcare
• Familiarity with licensing or compliance processes
• Experience with SaaS onboarding or implementation
• Experience using HubSpot
• Experience coaching or mentoring business owners

Before you apply

• You must reside in Ohio to apply
• You must be able to travel regularly for provider visits and community events

About the company

Wonderschool helps early childhood education small business owners launch and grow programs through software, coaching and support. It also partners with governments to modernize childcare infrastructure.