Provider Growth & AI Agent Operations Lead

The role

You will own the provider customer funnel, from first contact through expansion and cross-sell, aiming for 3-5x revenue growth over 12-18 months. You will also lead a provider success team and help design and deploy AI agents for sales, onboarding and account management.

What you will do

• Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers
• Identify and pursue cross-sell and expansion opportunities across the Wonderschool product suite
• Test and recommend pricing and packaging models
• Build measurement systems to track revenue impact of initiatives
• Lead and manage the provider success team, including customer success calls, account management and quarterly business reviews
• Design and scale playbooks for provider onboarding, activation and expansion
• Build systems to identify at-risk providers and run retention strategies
• Partner with engineering to design and deploy AI agents for provider engagement and cross-sell
• Review, iterate on and approve all agent communications
• Collaborate with Product and Sales on roadmap, government sales and enterprise pricing

Required qualifications

• 6+ years in customer success, account management, sales operations, or business development roles
• Proven ability to build and lead high-performing teams
• Demonstrated track record of driving revenue growth and new customer conversion in B2B environments
• Direct experience with enterprise or marketplace customer engagement
• Strong communication and influence skills with customers and internal stakeholders
• Comfort with data and analytics
• Experience operating in ambiguous, fast-paced startup environments
• 5-6 days a week in the Rincon Hill office

Nice to have

• Marketplace or two-sided platform experience
• Government or public sector sales experience
• Experience building and scaling success teams during high growth
• Familiarity with regulated industries (healthcare, education, childcare)
• Early experience with AI tools, agents or automation workflows
• Product thinking and ability to translate customer feedback into strategy
• Background in small business or entrepreneurship
• SaaS implementation or onboarding experience
• Track record of expansion revenue and cross-sell success

Benefits

• 100% coverage for employee health premiums, 80% for dependents
• Dental and vision coverage
• 401(k) match
• Flexible PTO and paid holidays
• Mental wellness days
• Competitive parental leave (eligible after 6 months)
• WiFi, wellness stipends and co-working space reimbursement
• Collaborative, mission-driven workplace

Before you apply

• Requires in-person work 5-6 days a week in the San Francisco office

About the company

Wonderschool helps childcare providers manage operations, helps governments run large-scale childcare programs, and helps families find trusted care. It is a Series B company backed by a16z, Goldman Sachs and First Round.