Customer Success Specialist

The role

You will onboard and activate childcare providers on the platform. You will manage retention and renewals across your accounts and help build the customer success playbook.

What you will do

• Onboard and activate providers: listing live, enrolled, recruit and hire
• Own retention and renewals across your book of accounts
• Track account health, spot accounts ready to grow, and step in on at-risk accounts before they churn
• Run regular check-ins and surface expansion opportunities
• Be the voice of the provider and the program back to product, engineering, and sales
• Help build out the CS playbook: processes, metrics, cadences, and account segmentation
• Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions
• Build and improve AI-driven workflows, using AI tools to help build products, dashboards, and tracking systems

Required qualifications

• 2+ years in sales, account management, or customer success
• Experience building products or internal tools
• Hands-on comfort using AI tools

Nice to have

• Background in education; early childhood education preferred

About the company

Wonderschool empowers small business owners, who are childcare providers, to launch and grow programs through software, coaching, and support. It also partners with governments to modernize childcare infrastructure.