Service Design Lead

The role

You will lead service design work across the organization, shaping end-to-end customer experiences. You will run workshops with senior clients, lead cross-functional teams, and help grow client relationships.

What you will do

• Lead a global adoption programme for a large, complex client, including senior stakeholder workshops and a roadmap across experience, business processes, technology and data
• Lead and support cross-functional teams such as Strategy, Product Design, Development and BA to deliver strategic and creative outputs
• Develop and execute service design approaches and delivery methods, including measuring and evaluating outcomes
• Draw insights from quantitative and qualitative data and communicate them to the team and wider organization
• Help teams manage and visualise outcomes, prioritise work and keep to project scope
• Own and grow client relationships
• Work with leaders to find where service design can add value and help scope projects
• Inspire the team and client to take a more innovative direction
• Work with Product Design, Design Engineering and Infosys teams to translate the vision into the live product
• Contribute to service design tools, methodologies and practice

Required qualifications

• Experience at leading digital agencies in a senior Service Design, Experience Strategy or UX role
• A strong portfolio of complex digital experiences showing applied service design methodologies
• Excellent communication and stakeholder management skills, including fostering collaboration, persuading stakeholders and building client relationships
• Ability to thrive in a fast-paced, sometimes ambiguous environment
• A solid understanding of other disciplines such as client engagement, technology, delivery, UX and strategy
• A proactive, can-do attitude and a sense of humour

Before you apply

• To apply, upload a CV and links to your portfolio

About the company

WongDoody is a Human Experience Company, powered by Infosys, that builds experiences in brand engagement, customer experience and commerce. It is an equal employment opportunity employer.