Albanian Speaking Support Associate (full-time)

The role

You will communicate with customers by live chat or phone in a Wolt tone of voice, adapting to each customer. You will help keep delivery operations running smoothly and help develop the support function with the support team and other Wolt teams.

What you will do

• Communicate with customers via live chat or over the phone using a Wolt tone of voice
• Adapt to the customer's tone
• Ensure that delivery operations run smoothly
• Develop the support function together with the support team and other Wolt teams

Required qualifications

• Great communication skills with a personal touch
• Customer-obsessed and team-oriented mindset
• Fast learner who can multitask in a fast-paced environment
• Able to work in shifts, including mornings, evenings, weekends and public holidays
• Fluent in Albanian
• Professional working proficiency in English
• Located in Tirana

Before you apply

• You must be located in Tirana

About the company

Wolt creates technology for food and everyday delivery, operating in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.