Support Associate (Full-Time and Part-Time)

The role

You will support Wolt's customers and partners, including couriers, restaurants and stores, through live chat, email and phone. You will work to daily processes and team standards, and improve how quickly and well customers are helped.

What you will do

• Support customers and partners (couriers, restaurants, stores) via live chat, email and phone
• Complete daily tasks following set processes and team standards
• Manage your time and priorities
• Look for ways to improve service quality and speed
• Work toward KPIs such as CSAT, response time and quality, reviewed regularly with your Team Lead

Required qualifications

• Fluent Polish
• English at B2 level
• Able to handle routine and repetitive tasks
• Able to stay calm under time pressure
• Comfortable talking with people, including upset ones
• Able to find solutions
• Able to work in a young, dynamic team
• Able to learn quickly and handle multiple tasks
• Able to work shifts: mornings, evenings or nights, and weekends
• Able to work full-time (40 hours) or part-time (20 hours)

Benefits

• Employment contract
• Bonuses for night work (22:00 to 6:00)
• Professional development within Support and wider teams
• Comprehensive medical coverage through Medicover Zdrowie Premium for PLN 1 per month; family extension for PLN 255.45 per month
• Employee Capital Plan (PPK): employee 2%, Wolt 1.5%
• MyBenefit cafeteria: 106 points per month
• MultiSport card options
• 26 days of annual leave
• Paid day off on your birthday
• 24/7 confidential employee assistance program
• Cuckoo wellbeing platform
• 15% back in Wolt Credits on home delivery orders

Before you apply

• Recruitment scam warning: Wolt will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt creates technology for food and other delivery in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.