Serbian-Speaking Support Associate (Full-Time, Kragujevac)

The role

You will support customers, courier partners and venues through live chat and phone. You will help keep delivery operations running smoothly and help develop the support function with your team and other Wolt teams.

What you will do

• Support customers, courier partners and venues via live chat and phone
• Ensure that delivery operations run smoothly
• Develop the support function together with the support team and other Wolt teams

Required qualifications

• Great communication skills with a personal touch
• Customer-obsessed and team-oriented mindset
• Comfortable working hybrid, coming to the office several days per week
• Able to work in shifts in mornings, evenings and weekends
• Fast learner, able to multitask in a fast-paced environment
• Fluent in Serbian
• Professional working proficiency in English

Benefits

• Private health insurance for all employees
• 25+ days of vacation per year
• Wolt credits cashback on home deliveries with Wolt
• Employee assistance program

About the company

Wolt is a delivery company that started with restaurant food in 2014 and now delivers almost everything in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.