Shift Lead - Wolt Market Attica

The role

You will support the Store Manager in running a Wolt Market store and act as the person in charge when the Store Manager is away. You will lead and support a team of about 20 people, track workload and KPIs, and help improve processes.

What you will do

• Support the store's daily KPIs
• Manage daily store operations and act as person in charge when the Store Manager is absent
• Help the team solve operational issues and daily challenges
• Monitor workload and allocate tasks and resources effectively
• Give and collect feedback to develop and engage the team
• Take an active part in improving processes and launching new initiatives
• Lead and support a team of about 20 people

Required qualifications

• Experience in a grocery or retail environment and/or experience in Wolt Market operations
• Ability to manage multiple priorities in a dynamic environment
• Strong focus on customer service and creating a positive experience for customers and colleagues
• Very good communication and organizational skills
• Good knowledge of English
• Availability for rotating shifts, including mornings, afternoons, weekends and public holidays

Nice to have

• Previous experience as Shift Lead, Team Lead or another role with team coordination responsibilities

Before you apply

• Availability for rotating shifts, weekends and public holidays is required
• Visa sponsorship is not mentioned in the posting
• This position is not eligible for an equity or RSU grant

About the company

Wolt creates technology for delivering food and other goods in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.