Account Management Executive

Frankfurt am Main, Germany; Mainz, Germany; Offenbach, Germany; Wiesbaden, Germany. Posted 4 months ago

The role

You will manage a portfolio of restaurant partners in Germany after onboarding. You will build relationships, spot sales opportunities, analyze performance and report on partner accounts.

What you will do

Manage your own restaurant partner portfolio after onboarding
Identify revenue opportunities and actively sell suitable Wolt products and services, including advertising and promotions
Analyze portfolio performance and regularly check partner quality and satisfaction
Stay in regular contact with restaurant partners by phone and other channels
Support partners with data-based recommendations to improve their performance on Wolt
Report on the status and development of partner accounts
Present new services and marketing campaigns to existing partners
Act as a key communicator between Operations and restaurant partners
Plan and run campaigns with the Marketing team together with restaurant partners
Continuously analyze the local market and monitor competitors' activities

Required qualifications

Fluent German
Conversational English
2+ years of experience in account management, sales, project management, customer support, consulting or marketing
Ability to deliver results in a fast-paced environment
Strong oral and written communication skills and ability to build relationships
Excellent interpersonal skills and ability to adapt tone to the audience
Understanding of sales principles and ability to provide an excellent partner experience
Good time management skills with a problem-solving mindset
High sense of responsibility and proactivity
Advanced skills in Microsoft Excel or Google Sheets

Nice to have

Knowledge or prior experience with analytics dashboards (e.g. Looker, Power BI) or data-driven decision making

Benefits

Dynamic environment at a fast-growing technology company with a startup mindset
Impactful work influencing the growth and success of retail partners
Collaborative, supportive and inclusive team culture
Professional growth opportunities within a global organization

Before you apply

After application review, the hiring process includes an introductory call, a call with the potential manager, a case study and a final conversation
Wolt states that DoorDash, Deliveroo and Wolt never ask candidates to pay money or share sensitive financial information during hiring

About the company

Wolt creates technology for delivery of food and other goods in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.