Strategy & Operations Manager, EMEA Growth & Engagement

The role

You will own growth and engagement work for Wolt+ and Deliveroo Plus subscriptions across EMEA. You will find and prioritise the biggest chances to improve member experience and subscription health, then drive them from strategy through experiments to measurable results.

What you will do

• Size and prioritise the largest opportunities to improve member engagement and subscription health across EMEA
• Understand the member lifecycle end to end and find where customers struggle to onboard, build habit or stay engaged
• Own initiatives from problem definition through execution and results with Product, Engineering, Data Science & Analytics, Marketing, Commercial and Finance
• Build and run an experimentation roadmap: write hypotheses, design A/B tests, analyse results and decide to scale, iterate or stop
• Track and own key performance indicators and drive corrective actions
• Work with local and regional teams and turn successful approaches into playbooks that scale across Wolt+ and Deliveroo Plus
• Look for ways to make Plus easier to understand, use and get value from

Required qualifications

• 5+ years of relevant experience in strategy & operations, consumer growth or engagement at a leading consumer technology or platform company, subscriptions, loyalty or membership businesses, or manage
• Problem-solving and prioritisation skills for ambiguous problems
• Analytical and experimentation skills, including sizing opportunities and interpreting A/B tests
• Strong spreadsheet skills
• Customer and lifecycle judgement
• Business ownership and independence, including operating without a predefined roadmap
• People and project management skills to lead cross-functional teams
• AI fluency: comfortable using AI tools in daily work or quick to learn them
• Business acumen and an eye for user experience

Nice to have

• SQL experience

Before you apply

• Wolt says it will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt is a local commerce delivery platform started in 2014 with restaurant food delivery, now delivering almost everything. It operates in over 500 cities in 30 countries and joined forces with DoorDash in 2022.