Trust and Safety Associate

The role

You will handle escalations from courier partners and investigate unusual incidents. You will help make sure couriers meet the standard for performance and service, and work with the Support team to keep service high.

What you will do

• Make sure courier partners meet the standard for performance
• Act as the escalation point for any queries or issues
• Support the Operations Team on off-boarding and courier agreement terminations
• Work with the Support team to maintain a high level of service
• Interact with third parties, such as customers and citizens, about courier performance

Required qualifications

• Previous experience working as a customer service representative
• Excellent communicator
• Helps and listens to people naturally
• Leads by example and gives direction
• Confident in expressing social skills
• Can act confidently in challenging situations
• Fast learner, attentive to small details and the bigger picture
• Fluent in Hebrew and English

Before you apply

• Recruitment scam warning: Wolt will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt is a Finnish technology company best known for its food delivery platform, operating in over 200 cities across 23 countries. It is part of DoorDash and started its Israel operations in 2018.