Sub-Region Head of Account Management

The role

You will lead and grow the account management function that supports the Rx, NV and Commerce Platform teams. You will manage Team Leads or Account Managers across several countries and be accountable for retention, revenue growth and operational excellence.

What you will do

• Define and execute the account management strategy, including segmentation, coverage and lifecycle motions
• Line manage Team Leads and frontline Account Managers, including hiring, coaching and career planning
• Build playbooks, KPIs, forecasting cadence, quota and incentive design, and capacity planning
• Own revenue retention, upsell and cross-sell, and churn reduction
• Define go-to-market and coverage for ads and promotions, and drive promo-funding efficiency
• Grow ad sales revenue and adoption of evergreen campaigns and AutoBidding
• Establish metrics, dashboards and reporting to optimize coverage and productivity
• Work with Sales, Marketing, Onboarding, Product, Finance and Operations
• Lead resolution of strategic escalations and represent customer needs internally
• Lead workforce planning, staffing models and budget recommendations

Required qualifications

• 8+ years of experience in account management, customer success or sales leadership, with direct experience
• 3+ years managing managers (Team Leads)
• Track record of scaling teams while improving retention and account growth metrics
• Strong operational and analytical skills, including forecasting, KPIs, dashboards and CRM systems (Salesforce, HubSpot, Gainsight, etc.)
• Excellent people leader: coaching, calibration, performance management and building leadership bench strength
• Excellent communicator who can influence senior leadership and partner across functions
• Customer-first mindset with a bias for measurable outcomes (NRR, churn, adoption, ARPA)
• Bachelor's degree or equivalent experience

Nice to have

• Experience in marketplace, logistics, SaaS or commerce platforms
• Experience with subscription or recurring revenue models and designing incentive plans
• Experience scaling teams across multiple markets or countries and managing distributed teams
• Experience with operational tools such as Tableau, Looker or other BI tooling

Benefits

• Equity award grant of restricted stock units, with eligibility considered on commencement and during the annual pay review cycle
• Variable pay as part of total target compensation

Before you apply

• Starting pay depends on skills, experience and qualifications, and may vary if the candidate does not fully meet the expectations in the posting
• Recruitment scam warning: the employer will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt creates delivery technology and operates in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.