Sales Support Associate

The role

You will be the point of contact for merchant partners, answering emails and support tickets. You will also update menus and assortments and resolve day-to-day issues on Wolt.

What you will do

• Respond to merchant emails and tickets with clear, helpful answers until requests are resolved
• Make accurate updates to restaurant menus and retail assortments
• Troubleshoot merchant, equipment and operational issues, escalating complex cases
• Help Account Management and Merchant teams with partner requests, administrative tasks and store updates
• Check that merchant information and menus are accurate
• Spot recurring issues, share merchant feedback and work with internal teams to improve the partner experience

Required qualifications

• Strong communication and stakeholder management skills
• Excellent organisational and multitasking abilities
• Solution-oriented mindset with strong attention to detail
• Ability to work independently and manage multiple priorities simultaneously
• Comfortable working in a fast-paced operational environment
• Fluent in English

Nice to have

• Experience in onboarding, account management, operations, customer success or merchant support
• Familiarity with food delivery, marketplaces or e-commerce environments
• Maltese language

Benefits

• The opportunity to directly impact merchant success and customer experience
• A dynamic and collaborative working environment
• Exposure to cross-functional projects and market launches
• Career growth opportunities within a global tech company

Before you apply

• This position is not eligible for an equity or RSU grant
• Recruiters will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt creates technology for delivery of food and, increasingly, almost everything, in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.