Onboarding Team Lead, Germany

Budapest, Hungary. Posted a month ago

The role

You will lead a team of 12 onboarding specialists who take German merchants onto Wolt. You will own the German onboarding pipeline, track key onboarding KPIs, and remove blockers with Sales, Account Management and Product.

What you will do

Lead, coach and develop a team of 12 FTE onboarding specialists.
Own the onboarding pipeline so it reflects reality, including same-day assignment of new venues and escalation or offboarding of stalled cases.
Track key onboarding KPIs such as time to onboard and new live venues, and flag deviations early.
Work with Sales, Account Management, Product and Onboarding Operations in Germany to escalate blockers and improve onboarding.
Keep data quality high by validating issues before escalating, sharing bug reports daily and keeping partner information accurate.
Plan team capacity ahead of holidays, business trips and short weeks so no partner is left without an owner.

Required qualifications

At least 2 years of experience leading a team of 8 or more people, including setting and following up on performance expectations.
3+ years of experience in operations in a fast-paced environment such as a marketplace, e-commerce or a shared service center.
Fluent in German and English, written and spoken.
Comfortable working with data, KPIs and dashboards.
Structured and detail-oriented.
Takes ownership, spots process improvements and drives change independently.

Benefits

A key leadership role shaping how merchants in one of Wolt's biggest markets join the platform.
An established team, so the focus is on raising the bar rather than starting from scratch.
Close collaboration with teams across Germany and Budapest, and visibility across Sales, Account Management and Product.
Career growth opportunities in a fast-growing company, backed by comprehensive internal training.

Before you apply

Recruiters will never ask you to pay money or share sensitive financial information during hiring.

About the company

Wolt creates delivery technology across more than 500 cities in 30 countries. In 2022 it joined forces with DoorDash.