Senior Account Manager

The role

You will manage a portfolio of restaurant partners, from enterprise and key accounts to small and medium businesses. You will balance strategic negotiations and growth with day-to-day partner needs, and act as the main point of contact after onboarding.

What you will do

• Finalise and close deals with existing restaurant partners across your portfolio
• Drive adoption of Wolt products and services
• Grow relationships by understanding partner needs
• Boost performance with regular check-ins, data insights and quality reviews
• Own the partner journey after onboarding as main point of contact
• Collaborate cross-functionally with ops, marketing and sales
• Analyse the market and track competitors
• Use data to focus effort where it has the most impact
• Share partner feedback to improve how Wolt works

Required qualifications

• At least 5 years of experience in account management or sales
• Strategic commercial thinking with advanced analytical skills
• Confident using BI tools such as Looker and Excel
• Proven ownership mindset with minimal guidance needed
• Strong stakeholder management across multiple organisational layers
• Comfortable improving processes and building lightweight tools
• Fluent in Albanian and English, written and spoken

Benefits

• Fun and dynamic work environment with a supportive, international team
• Company car provided for your commute to partners
• Career growth and learning opportunities within Wolt
• Discounts on Wolt orders for restaurant and retail shops
• Monthly team-building events
• Work equipment provided

Before you apply

• Applications are reviewed on an ongoing basis
• Attach your CV when you apply
• Wolt will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt creates technology for local delivery, starting with restaurant food in 2014 and now delivering almost everything. It operates in over 500 cities in 30 countries and joined DoorDash in 2022.