Merchant Operations Associate

The role

You will support merchant partners to keep the Wolt service smooth and high-quality. The role covers menu and assortment updates, quality checks, partner training and process improvement.

What you will do

• Lead updates and improvements to restaurant menus and retail assortments on the platform
• Run regular quality and satisfaction assessments of partner stores
• Train partner venues to use Wolt's Portal and equipment
• Assist Account Management and Merchant teams with administrative tasks and performance initiatives
• Resolve technical issues related to merchant operations
• Identify bottlenecks, suggest improvements and own projects that raise partner satisfaction
• Work closely with internal teams for new and existing partners

Required qualifications

• Detail-oriented and organized
• Customer-focused
• Comfortable working with digital tools and managing data
• Great communicator, in regular contact with merchants and internal teams
• Fluent in Greek and English

Nice to have

• Previous experience in customer service, administration or sales support
• Experience in the restaurant, retail or e-commerce industry

Benefits

• A fun and dynamic work environment with a supportive, international team
• Career growth and learning opportunities within Wolt
• Discounts on Wolt orders for restaurant and retail shops
• Monthly team-building events
• Work equipment provided

Before you apply

• Fluency in Greek and English is essential
• Attach your CV when applying
• Wolt says it will never ask you to pay money or share sensitive financial information during hiring

About the company

Wolt builds delivery technology for food and other products and operates in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.