Wolt
Senior Restaurant Onboarding Specialist
Berlin, Germany. Posted 18 days ago
The role
You will onboard new restaurant and retail partners to Wolt, making sure their setup, menu and photo experience go smoothly. You will coordinate with internal and external teams for the German market and track progress in Monday.com and other Wolt tools.
What you will do
- Onboard restaurant and retail partners and welcome them to Wolt
- Coordinate a seamless merchant onboarding and service experience with various teams
- Inform partners about processes and procedures by form, email and phone, mostly in German
- Monitor processes and track progress through Monday.com and other Wolt software
- Learn, master and improve Wolt systems, tools and processes
- Manage cross-functional partners internally and externally for the German market
Required qualifications
- Positive attitude and entrepreneurial spirit
- Problem-solving mindset and creative approaches to challenges
- Customer-centric mentality; able to work with people of different technical levels
- Multiple years of experience in sales, support, operations or account management
- Able to set goals and achieve them
- Organised, meticulous, with impeccable communication skills
- Works well in independent and diverse team environments
- Analytical and critical thinking skills
- Fluent in German and English (at least C1)
Nice to have
- Any other language
Benefits
- Opportunity to help shape something extraordinary in an international environment
- High learning and growth curve in a global technology company
- Attractive salary
- Independent work in a dynamic team
- Flat hierarchy in a start-up atmosphere
- Discount on Wolt orders
- Public transport allowance
- Wellness allowance (Urban Sports Club)
- Weekly (virtual) all-hands meetings and regular team events
- 30 days paid holiday
Before you apply
- Fluency in German is required (at least C1)
About the company
Wolt creates technology for delivery of food and, increasingly, almost everything, operating in over 500 cities in 30 countries. It joined forces with DoorDash in 2022.