Team lead, People Services

The role

You will lead a team of about 10 People Associates in Budapest and Timișoara. You will manage day-to-day HR operations and drive service quality for Tier 1 HR as Wolt expands globally.

What you will do

• Lead and mentor a team of about 10 People Associates
• Set goals, monitor performance, and run regular evaluations
• Ensure the team follows company policies and procedures
• Oversee handling of HR inquiries from employees across multiple countries
• Act as the first escalation point for complex issues and ensure timely resolution
• Partner with Tier 2 HR and the business to transition processes into Tier 1
• Own process documentation and knowledge transfer milestones
• Improve HR processes and systems for efficiency and accuracy
• Support Workday onboarding and data accuracy
• Collaborate with Payroll to ensure timely, accurate salary payments

Required qualifications

• Based in Hungary, able to work from the Budapest office 3+ days per week
• Curiosity about AI and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy
• Fluent English (written and spoken)
• Bachelor's degree in HR, Business Administration, or related field
• Proven people management experience with a focus on team development
• Background in employee lifecycle processes and HR service delivery
• Familiarity with HR metrics and ERP systems
• Strong communication and stakeholder management skills

Nice to have

• Workday experience

Before you apply

• Must be based in Hungary and work from the Budapest office 3+ days per week

About the company

Wolt creates technology for delivery in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.