Wolt
Retail Operations Specialist
Warsaw, Poland. Posted 6 days ago
The role
You will monitor partner store performance and find operational problems in stores that sell groceries and everyday essentials. You will work on site with store managers and staff, train them on Wolt standard procedures, and run regular operational reviews with partners.
What you will do
- Monitor and analyze partner store metrics such as order latency, order accuracy and cancellation rates
- Run root-cause analyses and build solutions with partners and Account Managers
- Visit stores on site to engage leadership and staff and train them on Wolt standard operating procedures
- Lead cross-functional operational initiatives to deploy new tools, systems and workflows
- Hold regular operational business reviews with partners to track metrics and agreed initiatives
- Identify and scale operational best practices across local and international markets
Required qualifications
- 2–3 years of experience in retail, e-commerce, logistics or a similar role working with stores, shops or business partners
- Comfortable travelling regularly within Poland
- Comfortable engaging store managers and staff and getting them on board with changes
- Able to work with numbers and reports, for example in Excel or Looker
- Fluent Polish and good English
- Takes initiative and can plan own work across several partners and stores at once
Nice to have
- Experience as a store or shift manager
Benefits
- Work with some of the biggest retailers in Poland
- Work closely with Account Managers and regional colleagues who help you learn and grow
Before you apply
- The process starts with a short intro meeting with the recruiter, then an interview with the hiring manager and a practical session on a realistic situation
- Beware of recruitment scams: Wolt will never ask you to pay money or share sensitive financial information during hiring
About the company
Wolt creates technology for delivery of food and everyday items, operating in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.