Retail Onboarding Specialist

The role

You will own the end-to-end onboarding of retail partners, from first contact to go-live. You will also maintain menus and product catalogs and work with internal teams to speed up onboarding.

What you will do

• Own end-to-end onboarding of retail partners, from first communication to successful go-live
• Onboard, train and support partners, including on-site training when needed
• Coordinate photoshoots and manage external resources for data entry and catalog creation
• Edit, structure and optimize menus and assortments with a focus on data quality
• Ensure high-quality product data and continuously improve catalog standards
• Work with Sales, Account Management and other stakeholders to remove onboarding bottlenecks
• Identify and resolve roadblocks in the onboarding funnel proactively
• Analyze and improve workflows, using new technologies to scale operations

Required qualifications

• Strong ownership mindset and entrepreneurial thinking, working independently with minimal guidance
• Structured, detail-oriented and proactive problem solving
• Excellent communication skills in German and English, written and verbal
• Confident working with senior stakeholders
• Several years of experience (ideally 4+ years) in sales, account management, operations or customer support
• Comfortable working with data in Excel and/or Google Sheets
• Strong analytical and problem-solving skills with a bias for action and impact
• Works effectively in cross-functional teams

Benefits

• Discount on Wolt orders
• Public transport allowance
• Wellness allowance (Urban Sports Club)
• 30 days paid holiday
• Flexible working hours
• Weekly (virtual) all-hands meetings and regular team events
• Flat hierarchy in a scaling start-up environment
• High ownership and autonomy within a dynamic team
• Steep learning and growth curve in a global technology company
• Attractive salary

About the company

Wolt is a technology company that delivers food and, increasingly, almost everything else, operating in over 500 cities in 30 countries. In 2022 it joined forces with DoorDash.