Senior Business Analyst

The role

You will define the requirements a customer needs to reach their goals, and act as the customer's proxy product owner on a project. You will work with customers and with the Backbase UX design and development teams.

What you will do

• Analyze, capture and prioritize customer requirements for new customer experience initiatives
• Act as the customer's proxy product owner and guide the team in project choices
• Lead engaging workshops with customers to identify functional and technical requirements
• Perform business process gap analysis and write user stories
• Identify product improvements and harvestable features
• Advise customers on the best use of the product and on customization
• Work with Backbase R&D to explore out-of-the-box options and recommend product enhancements
• Manage customer expectations and turn their vision into a sound project backlog
• Contribute to the BA Chapter/Guild
• Mentor Junior Business Analysts

Required qualifications

• 7+ years working experience as a Business Analyst in the field
• Excellent communication skills in English
• Experience working on lending products such as commercial, corporate or construction loans
• Good analytical and evaluative skills, and ability to translate customer pain points into detailed product requirements
• Ability to execute product gap analysis based on gathered requirements
• Knowledge of requirements management, process modeling and development methodologies
• Knowledge of Agile development methodologies
• Comfortable interacting with stakeholders at various levels, internally and with customers

Nice to have

• University degree, preferably in business or IT related

About the company

Backbase builds an enterprise solution for customer experience and works with customers and implementation partners. Its teams are multi-disciplinary and internationally diverse.