Senior Business Analyst

The role

You will analyze, capture and prioritize customer requirements for customer experience projects. You act as product owner for a project and work with customers and the Backbase UX design and development teams.

What you will do

• Analyze, capture and prioritize customer requirements for new customer experience initiatives
• Perform business process gap analysis and write user stories
• Act as product owner and guide the team in project choices
• Manage customer expectations and turn their vision into a project backlog
• Organize workshops with customers to identify technical requirements
• Solve project challenges quickly with solutions that work for everyone

Required qualifications

• University degree (business or IT related preferred)
• 7+ years of working experience as a Business Analyst in the field
• Experience with lending products such as commercial, corporate or construction loans
• Excellent communication skills in English
• Comfortable interacting with stakeholders at all levels, within Backbase and with potential customers
• Good analytical and evaluative skills; can translate customer pain points into product requirements
• Organizational and cultural sensitivity
• Ability to execute product gap analysis based on gathered requirements
• Knowledge of requirements management, process modeling and development methodologies
• Knowledge of Agile development methodologies

About the company

Backbase builds an enterprise solution for customer experience. The team is multi-disciplinary and internationally diverse.