Delivery Director

The role

You will lead regional delivery strategy and manage a team of customer teams. You will work with strategic customers at executive and C-level and represent Backbase.

What you will do

• Set regional delivery strategy and share the vision with customers
• Engage strategic customers at executive and C-level
• Represent Backbase and open new opportunities
• Manage the total team, including margin, billability, employee happiness, education, personal care and team results
• Translate project results into cost savings, increased sales, improved customer satisfaction and a healthy working environment
• Be part of the Customer Success leadership team with the Sales Director and Technology Director
• Create a culture of excellence and continuous improvement
• Travel to client locations to provide hands-on support

Required qualifications

• 10+ years of experience
• 6+ years of experience in the financial sector
• Experience managing a department or multiple streams or programmes of work
• Experience in a startup or scaleup environment
• Experience managing a total budget above 2.5 million at one point in time
• Expert at managing commercial responsibilities
• Professional working proficiency in English and French

Nice to have

• Agile coach experience
• Master's degree in a business-related field

Before you apply

• Travel of 20-30% to client locations may be required, sometimes on short notice

About the company

Backbase is the employer of this role. The posting describes its Customer Success leadership team and its focus on strategic customers.