Senior Manager, Professional Services

The role

Lead Workato's Professional Services team in Japan, managing and coaching consultants as delivery shifts from packaged onboarding to SOW-based implementation and advisory work. Build new Agentic AI and Enterprise MCP service offerings and a partner ecosystem in Japan.

What you will do

• Lead and coach the Japan Professional Services team of consultants.
• Oversee delivery quality across implementation projects and advisory engagements.
• Champion the GEARS framework and evolve delivery methods for Agentic AI and Enterprise MCP use cases.
• Join customer strategy sessions, QBRs and executive engagements.
• Manage escalations with the account team, Product and Engineering.
• Lead development and launch of Japan-specific Agentic AI and Enterprise MCP services.
• Recruit, onboard and develop talent for a scalable Japan PS team.
• Build and manage a Japan partner ecosystem of SIers and consulting firms.
• Track and report team utilization, customer satisfaction and engagement health to leadership.
• Contribute to pricing, packaging and operational planning for Japan PS.

Required qualifications

• 12+ years in professional services, technical consulting or services leadership at a SaaS, iPaaS or enterprise software company.
• 5+ years leading technical delivery teams.
• Proven ability to build C-level relationships in Japan's enterprise market.
• Strong technical fluency in integration, automation, Agentic AI and Enterprise MCP.
• Experience managing both SOW-based implementation and advisory service models.
• Experience building partner ecosystems with SIers and consulting firms in Japan.
• Excellent communication in Japanese and English.
• Strong resource management and prioritization across distributed teams and partners.
• Proactive and comfortable in a high-growth, ambiguous environment.

Nice to have

• Hands-on experience with Workato or other iPaaS platforms such as MuleSoft, Boomi or Tray.io.
• Familiarity with Salesforce, Workday, ServiceNow, SAP or NetSuite.
• Pre-sales or technical advisory experience in iPaaS or automation.
• PMP, Scrum or Agile certification.
• Prior experience in a high-growth startup or scale-up.
• Track record of driving software expansion through professional services.

Benefits

• Flexible, trust-oriented culture.
• Vibrant and dynamic work environment.
• A range of benefits inside and outside work.

About the company

Workato is a Control and Execution Platform for Enterprise AI, used by over half the Fortune 500. It was recognized by Business Insider, Forbes Cloud 100, Deloitte Tech Fast 500 and Quartz.