IT Support Technician (6-month Contract)

The role

You will provide first- and second-line IT support to Workleap employees, handling access, SaaS tools and endpoint administration. You will also document knowledge and help improve processes and tools for a team of seven.

What you will do

• Deliver reliable, human support to every Workleap employee
• Own access and SaaS tool management, including readiness for new hires
• Maintain the device fleet: rotation, deployment and inventory
• Document and structure team knowledge to reduce repeat requests
• Use AI in daily work to speed up request resolution
• Drive process and tool improvements
• Work with the team on incidents and one-off projects
• Support the rollout of One Login and automation of request coordination

Required qualifications

• Fluency in French and English, spoken and written
• Solid first- and second-line IT support experience
• Comfort with Microsoft 365 / Entra ID environments and access management
• Experience with SaaS tools (SSO, MDM, ticketing)
• Knowledge of device fleet management on Windows and macOS
• A builder mindset: documenting, structuring and automating repetitive work
• Comfort using AI tools daily

Nice to have

• Experience with Jamf
• Experience with Jira / Jira Assets or Slack
• Scripting (PowerShell, Python) or no-code automation

Benefits

• Base salary range of $68,000 - $85,000
• Family health insurance
• Telemedicine
• Annual wellness budget
• Flexible vacation policy
• Remote work with access to the Montreal office
• In-person gatherings twice a year
• Claude access for everyone

Before you apply

• The hiring process includes a recruiter call, a virtual interview with the hiring manager, a take-home case study and a meeting with future colleagues
• AI supports some steps of the hiring process; hiring decisions remain human

About the company

Workleap is a Montreal-based tech company founded in 2006, with two product lines: Workleap Agent and ShareGate. More than 15,000 companies worldwide use its products.