Technicien.ne de support TI (Contrat de 6 mois)

The role

You will provide reliable, friendly IT support to the whole Workleap team, handling access and SaaS tools, the IT equipment fleet, and documentation. You will also suggest and test process and tool improvements.

What you will do

• Provide reliable support to the whole Workleap team
• Manage access and SaaS tools so new hires are operational on day one
• Maintain the IT equipment fleet: rotation, deployment, inventory
• Document and structure team knowledge to reduce repeat requests
• Use AI tools (Claude, Slack automations, skills) to resolve requests faster
• Propose and carry out process and tool improvements
• Work with the team on incidents and ad hoc projects

Required qualifications

• Bilingual French and English, spoken and written
• Solid experience in first and second line IT support, with a strong service and communication sense
• Comfort with Microsoft 365 / Entra ID environments, access management and SaaS tools (SSO, MDM, ticketing)
• Knowledge of IT fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS
• Documents, structures and automates repetitive work
• Comfortable using AI in daily work (Claude, assistants, automations)

Nice to have

• Experience with Jamf, Jira / Jira Assets or Slack
• Basic scripting (PowerShell, Python) or no-code automation

Benefits

• Family group insurance
• Telemedicine
• Annual wellness budget
• Flexible vacation policy
• Remote work
• Twice-yearly in-person gatherings
• Claude access for everyone

Before you apply

• Hiring process: a first call with a recruiter, a virtual interview with the hiring manager, a take-home case study, then a meeting with future colleagues

About the company

Workleap is a Montréal tech company founded in 2006, with two product lines: Workleap's agent and ShareGate. The company says more than 15,000 businesses worldwide use its products.