Customer Success Manager (Commercial)

The role

You will manage a set of Commercial customers, helping them adopt Workshop's features and grow their use of the product. You will work with Product, Support, Account Management and Sales to drive customer value and retention.

What you will do

• Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
• Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
• Drive product adoption by helping customers understand and apply Workshop's features, workflows, and capabilities
• Identify and promote new and expanded use cases that increase customer value
• Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
• Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
• Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
• Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

Required qualifications

• 1+ years of experience in Customer Success or Account Management
• Strong product aptitude and the ability to translate features into practical, real-world use cases
• Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach
• A proactive, positive, and solutions-oriented mindset
• High attention to detail and strong organizational skills
• Clear written and verbal communication skills across internal and external audiences

Nice to have

• SaaS experience

Benefits

• Healthcare
• Stock options
• Unlimited vacation
• Annual stipend for training & development
• Sabbatical after 5 year Anniversary

About the company

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska. It builds software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.