Global Operations Team Lead

Philippines. Posted 2 months ago

The role

You will lead a team of video data contributors and quality reviewers. You will track daily output, troubleshoot hardware and uploads, and audit footage for accuracy and compliance.

What you will do

Lead, mentor, and monitor the daily output of a team of Video Data Contributors and Quality Reviewers.
Track team metrics: daily upload volume, contributor retention, and error rates.
Run Q&A sessions and office hours on filming protocols and hardware setup.
Audit uploaded video for usability, camera position, lighting, and angles.
Troubleshoot hardware setup and upload bottlenecks.
Support onboarding, including technical readiness checks.
Enforce strict data privacy rules in footage.
Track contributor hours and task completion to support pay and bonus payouts.
Reconcile contributor logs against approved footage and handle payment inquiries and disputes.
Screen applications, coordinate onboarding with People Ops, and flag contributor shortages to Recruiting.

Required qualifications

3+ years as a Team Lead or Senior Specialist in BPO, AI Data Annotation, Marketplace Operations, or Tech Operations.
Tech-savvy, with hands-on experience using multi-camera hardware, smartphones, or recording wearables.
Exceptional attention to detail and experience auditing visual or data-driven deliverables.
Excellent verbal and written English communication skills.
Comfortable hosting team syncs and drafting operational guidelines.
Comfortable working with distributed or gig workforce structures in a high-growth startup environment.
Agree to a strict policy on moonlighting.
Agree to a background check.

Nice to have

Prior experience in AI/Computer Vision data collection, Data Labeling, or Media Production/QA.
Experience in hardware tracking or logistics management.
Exposure to cross-functional global teams (US and Philippines).

Before you apply

Strict policy on moonlighting; candidates must agree to it.
Candidates must agree to a background check.

About the company

Workstream builds an all-in-one HR, payroll, and hiring platform for the hourly workforce. Its customers include Burger King, KFC, IHOP, and Culvers.