Payroll Managed Services Representative

The role

You will help payroll customers with their questions and needs, and prepare regular payrolls from customer-provided data. You will use AI-powered tools and automation while keeping careful human review of the results.

What you will do

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
• Prepare regular payrolls using customer-provided data points and recurring items.
• Review payroll data, identify discrepancies, and follow established controls and procedures.
• Deliver accurate and timely payroll services to customers.
• Handle sensitive payroll and employee information with a high degree of confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
• Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.
• Identify recurring customer issues and manual processes that could be improved through automation.
• Share customer feedback and operational insights with team leaders and the EPD team.
• Participate in testing, rollout, and adoption of new AI-powered tools and processes.

Required qualifications

• 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Problem-solving and critical-thinking skills.
• Comfort working with software, data, and digital workflows.
• Willingness to learn and use AI-powered tools responsibly.
• Ability to handle confidential information with discretion.
• Customer-focused mindset and demonstrated ownership of issues through resolution.

Nice to have

• Experience processing payroll or supporting payroll-related customer inquiries.
• Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
• Payroll certification such as FPC or CPP.
• Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
• Experience working in a fast-paced technology or service environment.

Benefits

• Permanently remote
• Pay wired directly to your bank account
• $50 monthly stipend
• Annual bonus
• Flexible PTO
• Company time off during some major US and PH holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google, and Harvard alumni

Before you apply

• Success is measured by timely completion of payroll services, quality of customer support, compliance with controls, and productive use of AI tools.

About the company

Workstream is building an all-in-one HR, payroll, and hiring platform for the hourly workforce. Its customers include brands such as Burger King, KFC, IHOP, and Culvers.