Senior Customer Implementation Specialist

The role

You will lead complex, multi-site software implementations for large customers, acting as a strategic advisor on change management and system adoption. You will own the full project lifecycle, from planning to go-live, and mentor teammates.

What you will do

• Lead high-complexity implementations for large, multi-site customers with minimal oversight
• Guide clients on best practices for change management, system adoption and business process transformation
• Serve as product specialist for HR and Payroll tools and recommend tailored configurations
• Own end-to-end project lifecycle: planning, stakeholder management, risk mitigation and go-live
• Collaborate with Sales, Product, Engineering and Customer Success to influence roadmap priorities
• Build and improve scalable implementation processes, documentation and templates
• Deliver executive-level presentations and onboarding plans for key enterprise accounts
• Mentor team members, lead knowledge shares and serve as go-to implementation subject matter expert

Required qualifications

• 5+ years leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll and/or B2B software
• 5+ years in a customer-facing consulting, implementation or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects at once
• Strong cross-functional collaboration and communication skills, especially with Product and Engineering
• Experience advising clients on process design, adoption strategy and change management
• Deep project management skills
• Comfort with Salesforce and implementation or project management software
• Ability to train and mentor junior implementation specialists

Nice to have

• Payroll, compliance or HRIS domain knowledge
• 1 to 3 years of startup experience (prior customer success experience even better)

Benefits

• Comprehensive health coverage: medical, dental and vision
• Company pays 95% of employee premiums and 85% of dependent premiums
• Competitive salary and equity
• 401K plan
• Flexible PTO
• Pre-tax commuter benefits
• In-office amenities and stocked kitchen
• Early employee opportunity at a Series B company

Before you apply

• The posting states the role is based in Lehi, UT and requires hybrid in-office days on Tuesdays, Wednesdays and Thursdays

About the company

Workstream builds an all-in-one HR, payroll and hiring platform for the hourly workforce. Its customers include brands such as Burger King, KFC and Culvers.