Customer Success Manager (SaaS) | New York hybrid

The role

You will manage the full customer lifecycle for Workwize clients in the US, covering delivery, adoption, expansion and renewal. You will work as a trusted advisor, running calls such as QBRs and contract renewals and finding upsell and cross-sell opportunities.

What you will do

• Be responsible for the complete customer lifecycle: successful delivery, adoption, expansion and renewal
• Strengthen relationships by prioritizing engagement with customers
• Drive revenue growth through expansion, upselling and cross-selling
• Use data analysis and value-driven discussions to enhance adoption and revenue potential
• Run calls with clients and prospects, including QBRs and contract renewals
• Communicate across multiple departments and customers
• Work with the internal team to optimize processes

Required qualifications

• Bachelor's or Master's degree, or a compelling reason for not completing one
• 4+ years of experience in a client-facing role managing complex accounts
• Previous sales experience
• Strong problem-solving abilities and analytical mindset
• Proficiency in PowerPoint and Excel
• Exceptional attention to detail
• Experience in data analysis and interpretation
• Excellent English communication skills, written and verbal, at a business-professional level
• Ability to present to executives and key decision-makers
• Experience using CRM systems
• Ability to work effectively and autonomously in a changing start-up environment

Nice to have

• Experience in a SaaS environment
• HubSpot experience

Benefits

• 25 days of paid vacation (European-style time off)
• 401(k) with competitive support
• Flexible hybrid work environment
• Top-notch tools and equipment provided
• Vibrant, entrepreneurial culture with opportunities for growth
• The chance to shape how AI is used across an entire product

Before you apply

• Candidates must have a compelling reason if they did not complete a degree

About the company

Workwize helps IT teams equip remote and global teams with IT equipment through an automated SaaS platform that handles hardware deployment, management and retrieval in 100+ countries. It reports 50,000 users and 120,000 devices under management.