Workwize
Customer Success Manager | Amsterdam Hybrid
Amsterdam. Posted a month ago
The role
As a Customer Success Manager, you will act as a trusted advisor to clients and manage the full customer lifecycle, from delivery and adoption to expansion and renewal. You will also drive revenue growth by finding upselling and cross-selling opportunities.
What you will do
- Be responsible for the complete customer lifecycle, including successful delivery, adoption, expansion and renewal
- Strengthen relationships by prioritizing engagement with customers
- Drive revenue growth through expansion, identifying upselling and cross-selling opportunities
- Use data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
- Communicate effectively across multiple departments and customers
- Optimize processes with the internal team
Required qualifications
- Bachelor's or Master's degree (or a compelling reason for not completing one)
- 4+ years of experience in a client-facing role, managing complex accounts
- Previous sales experience
- Strong problem-solving abilities and an analytical mindset
- Proficiency in PowerPoint and Excel
- Exceptional attention to detail
- Experience in data analysis and interpretation
- Excellent English communication skills, written and verbal, at business-professional level
- Ability to present to executives and key decision-makers
- Experience using CRM systems
- Commercially driven
- Ambitious, entrepreneurial and digital mindset
Nice to have
- Preferably experience in a SaaS environment
- HubSpot experience
Benefits
- Flexible hybrid work environment
- Top-notch tools and equipment provided
- Vibrant, entrepreneurial culture with opportunities for growth
- Off-sites and multi-yearly team bonding events
- Team lunches and surprise events
- Pension scheme
- The chance to shape how AI is used across an entire product
- Classpass corporate membership
About the company
Workwize helps IT teams equip remote and global teams with IT equipment through an automated SaaS platform. The posting says it serves 50,000 users and 120,000 devices in 100+ countries.