Airport Experience Coordinator: DC, MD, & VA (DCA, BWI, & IAD)

The role

You will assist groups as they arrive at and depart from the Washington DC area airports (BWI, IAD, DCA). You will also help groups use the metro, supervise them at food courts during meals, and handle any issues that come up.

What you will do

• Handle groups and vendors in a customer-focused manner.
• Manage any issues that arise with the group during the assignment.
• Stay professional, positive and friendly in challenging situations.
• Accommodate special requests and anticipate travelers' needs.
• Keep open communication with office staff during shifts.

Required qualifications

• Availability during peak times, February through June.
• Works well with students, teachers, local vendors and WorldStrides staff.
• Able to navigate a group through the city on foot and by metro.
• Time management and organizational skills.
• Excellent customer service and communication skills.
• Critical thinking and creative problem-solving skills.
• Skilled at multitasking and able to work with minimal supervision.
• Basic computer literacy.
• Able to stay on your feet for shifts and lift or move up to 30 pounds when helping with luggage.

Nice to have

• Experience working with student populations.

Benefits

• Flexible schedule
• Mileage reimbursement
• Paid downtime

Before you apply

• Must be legally authorized to work in the United States.
• No visa sponsorship is provided.
• Individuals on temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN are not eligible for hire.
• Select seasonal roles may consider students on J-1 or F-1 visas.

About the company

WorldStrides is a global leader in educational travel and experiential learning, founded in 1967. It runs programs for more than half a million students a year in over 100 countries.