Manager, HR Operations

The role

You will lead HR operations and HR shared services end to end, and manage the HR Generalists and operations team. You will run the annual HR calendar and build processes that scale.

What you will do

• Lead and grow the HR Operations team, including the HR Operations Specialist and two HR Generalists.
• Own end-to-end HR operations and run HR shared services.
• Partner with local HR teams across offices for one consistent team member experience.
• Lead onboarding and offboarding.
• Lead employee relations for full-time and seasonal team members.
• Run the annual HR calendar, including engagement surveys, performance reviews, merit and bonus processes, promotions, and policy rollouts.
• Drive HR governance and compliance with federal, state, and global labor law.
• Partner with Finance on payroll accuracy and headcount reporting.
• Maintain clean HR data for HR and business leadership decisions.
• Automate manual HR operations and lead with AI tools.

Required qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience.
• 4+ years of HR experience, including 1+ years in HR leadership.
• Experience building or running an HR shared services or HR service center model.
• Track record of launching enterprise HR programs such as engagement surveys or compensation communications.
• Working knowledge of U.S. employment law and multi-state compliance.
• Hands-on HRIS experience and strong Excel skills.
• Exceptional accuracy with confidential data.

Nice to have

• Experience supporting operations in Mexico or other international locations.
• Experience automating HR workflows, including building AI agents.
• Process improvement or project management training.

Benefits

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, and disability insurance.
• FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• 25 PTO days the first year (prorated), 11 paid company holidays, 1 paid volunteer day, 4 mental health days, and bereavement leave.
• Up to $5,250 annually for tuition reimbursement and up to $1,000 annually for certifications.
• Opportunities for paid and discounted travel.
• Flexible work schedule with on-site, remote, and hybrid options.
• Employee Resource Groups.
• Employee Assistance Program and wellness resources, including fitness centers at select locations.
• Paid parental, caregiver, and disability leave.
• Team Member Discount Program.

Before you apply

• Must be legally authorized to work in the United States.
• Visa sponsorship is not provided for this position.
• Individuals on temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship now or in the future, are not eligible for hire.

About the company

WorldStrides is a global leader in educational travel and experiential learning, founded in 1967. It offers programs in over 100 countries for more than half a million students annually.