Hotel Liaison/On Site Coordinator: DC Metro Area

The role

You will act as the customer service liaison for WorldStrides with student tour groups at a hotel. You stay at an assigned hotel property while the group is in-house, handle check-in and check-out, and coordinate group activities with hotel staff.

What you will do

• Assist groups with check-in and check-out procedures
• Coordinate group activities such as breakfast and meeting space with hotel staff
• Meet nightly with the Program Leader to address the group's needs and requirements
• Remain at the hotel at all times while the group is in-house
• Manage arriving and departing groups in an efficient, courteous, customer-focused manner
• Manage issues that occur while engaged with the group
• Maintain a high level of professionalism and provide excellent customer service
• Perform other duties as assigned by the Manager

Required qualifications

• Works well with students, hotel staff and office staff
• Dedicated, reliable, energetic and career-minded
• Excellent written and oral communication skills
• Highly organized, detail-oriented and skilled at multi-tasking
• Quick thinking and creative problem-solving skills
• Ability to tactfully manage stressful or challenging situations
• Fundamental computer skills (Microsoft Office)
• Must be at least 21 years old
• Valid U.S. driver's license and ability to drive in the D.C. metro area
• Available to work during peak season, March through June
• Able to walk up to five miles per day on consecutive days
• Able to lift 25 pounds

Benefits

• Paid training
• Hotel accommodations booked by WorldStrides
• Meal per diem (if applicable)

Before you apply

• Must be legally authorized to work in the United States
• No visa sponsorship is provided for this position
• Individuals on temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need work authorization sponsorship now or in the future, are not eligible for hire
• Select seasonal roles may consider students on J-1 or F-1 visas

About the company

WorldStrides is a global educational travel and experiential learning organization founded in 1967. It offers programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad and sports.